The nature of operation management

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The nature of operations management is to create a competitive advantage to an organisation. It must manage the production of quality goods as well as the services embedded in the organisation. Operations management involves not just the manufacturing side but also the other functions of an organisation.


The organisation implemented a philosophy and culture which they called The Corus Way in order to sustain competitiveness, productivity and profitability. Along with this philosophy is the practice of continuous improvement programmes across the company.
Specifically, this paper explores the applicability of the Corus Way and Continuous Improvement Programmes in the Port Talbot Strip Products site. The site was experiencing lost, damaged and stolen equipments in their depot operations. The problem was investigated through a structured questionnaire where the results were collated, summarised and analysed. Using quality tools and techniques, this paper arrives at four recommendations for the improvement of the depot operations in accordance to the Corus Way.
Corus Group is an international metals organization. The core competence of the company is providing steel and aluminium products and service to different market sectors. It is one of the top ten steel producers in the world. The customer base of Corus mostly comprises of businesses in the automotive, aerospace, packaging, engineering, building and construction markets. (Datamonitor, 2008)
Corus Group has operations in thirty different countries reaching over Europe, Asia and other international markets. ...
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