Factor effecting staff turnover in hsbc call centre(uk)and how it is effected & related with job satisfaction of employee - Essay Example

Only on StudentShare

Extract of sample
Factor effecting staff turnover in hsbc call centre(uk)and how it is effected & related with job satisfaction of employee

Furthermore, the lack of exercise and constant stress may contribute. The literature review shows a gap in recruitment and training, as well as the critical role of management and impact of globalisation on job satisfaction. The primary research approach was to use employee surveys based on components found to impact job satisfaction. This employee survey was made in triangulation with manager interviews. The results shows large inconsistencies and gaps in specific tenets of the management strategy used to motivate employees at Company A. Final recommendations seek to improve the relationship and communication between the organisation, managers, and employees with the goal to improve job satisfaction. Implementation guidelines for the recommendations include an outline of setting time specific goals.
Download paper


This paper is an analysis of Company A's retail banking call centre employees and managers. The objectives of this study are to understand the relationships between job satisfaction and staff turnover. The research seeks to understand the nature of call centre work as the environment, labour relationships, and find underlying causes for high attrition rates at Company A…
Author : hintzsammy

Related Essays

The Effect of Employee Attitude and Perception on Job Satisfaction and Performance
These two have been found effective indicators of job satisfaction in past studies. By using a survey questionnaire, the author would like to measure and understand how perception and employee attitude affect job satisfaction and ultimately job performance....
13 pages (3263 words) Essay
Job Satisfaction Bachelor Essay
Benchmarks for evaluation of success can be defined by an organisational increase in retention of employees compared to past trends in the facility, with increase in employee engagement of facility compared to past trends. The recommendation is to focus on team and individual development to ensure that employees become fully engaged within their function and as team members....
12 pages (3012 words) Essay
Employee satisfaction and firm performance
The ideas that employee satisfaction is related to productivity in the same degree as customer satisfaction, appeared at the beginning of 90s, and it was confirmed in the practice and experience of various companies. The number of studies devoted to this problem constantly grows....
12 pages (3012 words) Essay
Employee Turnover
Galvin (2004) asserts that turnover is "a modern business dilemma that is costing companies billions of dollars annually, yet surprisingly little is done about it." For businesses seeking to optimize their bottom line, particularly in the retail industry, getting this problem under control can translate into dramatic improvement in profitability and competitiveness. Understanding the particular costs of turnover to each business is an essential first step in determining the extent to which it is even a problem that needs to be addressed, and if so what is the appropriate approach to addressing...
11 pages (2761 words) Essay
Factor effecting staff turnover in hsbc call centre(uk)and how it is effected & related with job satisfaction of employee
To improve the competitive position, banks used cost-cutting weapons. They streamlined their processes, shifted back-office operations, boosted workforce productivity and tried to use as much as information technology as possible. Banks rate managing customer experience as the most important factor of success (Wisskirchen et al., 2006). Call centers are expected to give them this competitive edge....
6 pages (1506 words) Essay
Relationship between Job Satisfaction and Nurse’s Turnover in Intensive Care Unit
Basically, ICUs have complex clinical areas such as emergency departments and critical care and the nurses working in these departments often face complex problems related to decision making, working long hours, shift work as well as high patient turnover. Thus, it is vital to retain highly skilled and specialised nurses working in this critical area and this can only be attained by ensuring that the nurses are satisfied with their work...
10 pages (2510 words) Essay
Job satisfaction and its impact on employee intention to leave
The offering of competitive salaries would not only satisfy the employees, but it would also increase their commitment to their work, hence an increase in productivity. As the workload for the employees within the institution increases, so should their pay, because in the modern world, good payment packages are a huge motivator for keeping employees satisfied as well as dedicated to their jobs. If the institution for which people work does not offer them competitive salaries, then there is a high likelihood of them leaving for better paying jobs is quite high....
2 pages (502 words) Research Paper
Got a tricky question? Receive an answer from students like you! Try us!