Furthermore, the lack of exercise and constant stress may contribute. The literature review shows a gap in recruitment and training, as well as the critical role of management and impact of globalisation on job satisfaction. The primary research approach was to use employee surveys based on components found to impact job satisfaction. This employee survey was made in triangulation with manager interviews. The results shows large inconsistencies and gaps in specific tenets of the management strategy used to motivate employees at Company A. Final recommendations seek to improve the relationship and communication between the organisation, managers, and employees with the goal to improve job satisfaction. Implementation guidelines for the recommendations include an outline of setting time specific goals. ...Show more
This paper is an analysis of Company A's retail banking call centre employees and managers. The objectives of this study are to understand the relationships between job satisfaction and staff turnover. The research seeks to understand the nature of call centre work as the environment, labour relationships, and find underlying causes for high attrition rates at Company A…
The paper operates mainly based on research question which can be stated as follows: Is performance related pay a proven path to improving employee performance and job satisfaction? The researcher states that the performance related pay systems do have some inbuilt lacunas, and may not serve the desired purpose, if not imbued with some salient attributes.
Performance appraisal is regarded as an important area of concern in relation to human resource development and management (Aminuddin 2008, Noe, et al. 2009). In business entities, performance appraisal is regarded as an important process, which allows the management to analyse the performance of employees working in the organization
Research has shown that Western countries such as the USA, Britain, Germany and Australia and many others are recruiting nursing professionals from other countries overseas in order to keep their healthcare services in good shape. Acute hospitals have not been spared from this predicament as they often find it difficult to create a fine balance between job satisfaction and nurses’ turnover in the intensive care unit (ICU).
The recent attention in respect to the employee behaviour given by different business Medias to the process of harnessing of intellectual as well as social capital of different organisational members to gain competitive advantage underlines the growing significance of organizational citizenship behaviour (OCB) in order to achieve organizational success (Lapierre and Hackett, 2007, p.539).
The banking and financial sector has particularly been benefited by the call centre concept. The UK financial services industry has experienced series of changes since 1980s (Doukakis, 2002). Competition drove the banks to become more customer-focused and introduce
This research is being conducted to improve employee tenure at Company A based on the theory that motivation and job satisfaction is strongly linked to employment tenure.
In essence, the purpose is to develop employee tenure in conjunction with the benchmarks and
s, a call canter focuses on both inbound and outbound calls controlled by a computer system with a high level of surveillance and automatic al distribution serves as the controller of the calls. The most critical aspect is that, the telephone is integrated with VDU technologies.
The debate remains quite non-conclusive, and this brings up the need to conduct the study to reveal the relationship between the Emotional Intelligence (EI) and other factors, and their contribution to this
6 pages (1500 words)Essay
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