Interpersonal Communication - Article Example

Only on StudentShare

Extract of sample
Interpersonal Communication

The writer, Chris Zervas, states that, the area of constructive criticism can be problematic as "We say things we don't mean or recipients hear more than was meant." (1) Therefore, often during constructive criticism in a potentially sensitive area such as the workplace, direct channels of interpersonal communication are not functioning correctly. The sender is communicating the wrong message, using inadequate phrasing and wrong information whilst the other participant receives a distorted or exaggerated message. The receiver subconsciously picks up another message from indirect channels of interpersonal communication. These indirect channels may include the tone of voice of the sender or his body language. The receiver may suspect that the sender has hidden motivations, revealed by these uncontrolled actions. The receiver also may react defensively as he or she may feel that their position within the work team is threatened. Chris Zervas uses his management insight to implement "skillful communication" which "can make these situations far less volatile."(2)
Zervas states that the important connotation of the senders message should make the receiver feel respected and valued, which is the converse of how criticism generally makes people feel. ...
Download paper


This essay discusses an article related to an area of interpersonal communication. 'How to Give Constructive Criticism' is a pragmatic approach to solving potential conflicts within the workplace when criticism is offered. When someone has done something that we do not like or disagree with we often feel it is important and necessary to convey this…
Author : alainastracke

Related Essays

Interpersonal Communication Essay
However, little is known of how the two modes of communication interact. In the survey paper it's cited that opinion leadership "varies with stage of behavior change and how opinion leadership interacts with information seeking behavior" This area of consideration has largely been neglected in studies of interpersonal and mass communication, and how stages of behavioral change impact opinion leadership's affect on information seeking behavior.
4 pages (1004 words) Essay
Interpersonal Communication
So he was forced to take his MBA in UK, determined to keep his native culture and tradition unspoiled by foreign influences while trying to master the English language and the principles of international business management. This made Chen a sort of pariah at school, often subjected to ridicule as he did such things as taking off his shoes when entering a room or squatting on the floor even when there are chairs around. No one has exactly told Chen to his face that he was odd, but the snickering behind his back did not escape unnoticed and this made him very insecure and hostile of his...
15 pages (3765 words) Essay
Interpersonal Communication: A Case Study
There are some underlying problems in that they don't see completely eye to eye on some things, and they aren't totally aware of this. It seems that Rob is pushing for something more to become of their relationship, while Anya is a little more hesitant. This comes across at the beginning of their conversation, when Anya says that she thinks they are trying to force their relationship. Rob counters that he thought they both felt like dating was a possibility. Anya goes on to say that they've been good as just friends. Anya is not directly saying how she feels, and seems to be skirting her true...
3 pages (753 words) Essay
Interpersonal communication issue at the workplace
This issue could be remarked as an interpersonal communication one since it entailed aspects related with the comprehension of organizational facets. The interpersonal communication issues usually warrant a great deal of attention on the part of the employees and they look to solve the same in light with the organizational guidelines. In essence, my situation was not any different and it required a great deal of care and attention. This paper takes a decisive look at the manner in which I took care of an interpersonal communication issue at the workplace.
6 pages (1506 words) Admission/Application Essay
Identifying the elements of interpersonal communication
On the contrary, a child who grows up in a poor environment can be timid, defensive and therefore inhibited in his actions. In some cultures, a person is respected by the way he speaks as in the case of Asian people. They have words that indicate politeness and courtesy which is important when talking to elderly people. Filipinos use “po” and “opo” to indicate that they are talking to someone with a higher position or someone older than them. Not observing such practice could be translated as being rude. The westerns setting does not have such words but “please”, “excuse me”...
4 pages (1004 words) Essay
Interpersonal Communication
The paper would be summarize the article and present a critical analysis.
4 pages (1004 words) Book Report/Review
gender differences in communicating relationship expectations (interpersonal communication)
When we communicate with other people, we do not just say words but we say it with different tone of voice and sometimes, actions. This is what interpersonal communication is all about. With just a different tone of voice, the meaning differs. Our facial expression also is an important factor in the interpersonal communication. How we look in conversing with others will mean differently. Our gestures as well as our body language also affect our communication with others. Because of gestures, the other person might understand what we mean in a different way.
7 pages (1757 words) Research Paper
Got a tricky question? Receive an answer from students like you! Try us!