the customers. For any commercial organization it is then a people versus people equation for its survival. Unlike other resources which an organization deploys people or its staff are live resources that think, have feelings, aspirations, motives and emotions which get nurtured, developed ,frustrated or stunted every now and then. No human would be willing to work with frustrated aspirations or stunted and suppressed feelings. Thus it becomes incumbent on an organization to nurture and develop the feelings, aspirations, emotions of its employees. This is the traditional function of the human resource management function in any organization. Present day literature, however lays more emphasis on strategic human resource management wherein the human resource management function is aligned in such a manner that fulfilling human resource management function automatically ensures reaching strategic objectives of the organization. In short the human resource management function is woven with in the overall strategy of the organization. ...
tivities that are undertaken consciously or unconsciously, internally or externally to an organization whereby human resources of the organization are developed and utilized in a manner to maximize achievement of organizational goals. One important precept of entire human resources' management exercise is the recognition of the fact that the most valuable resource for any organization is its human factor; it is the only live factor and thus the only truly mouldable factor. Therefore human resource management (HRM) is a term used to represent that part of an organization's activities concerned with the recruitment, development and management of its employees (Wood & Wall, 2002). Employee empowerment is an important piece of strategic initiatives in human resource management in any hotelling organization. Empowerment if adopted as a conscious strategy has important implications for employee motivation, performance and the quality of the service offered by the hotel. This paper seeks to examine the issue of employee empowerment in some star hotels in Jordan in the back drop of a comprehensive literature review.
The Hotel Industry
Parks (2003) states with abundant clarity the role of human interface in hotel industry in following words," The hospitality industry is obviously customer-service driven. If your employees aren't satisfied in their jobs, their unhappiness is bound to spill over into their attitudes and behaviors toward clients and guests. Most hospitality positions require people to be in constant communication with the public while servicing guests. Because of this, employee satisfaction is vitally important to the success of your business. Everyone knows that it costs much more to hire and train a new employee than it does to keep an existing employee.