This study was conducted to investigate the implications of surveillance systems on companies such as the British Airways. It takes a look at the various ways in which surveillance systems affect consumers and personnel in actual scenarios. Looking at how surveillance is important or not for a business is significant because it proves to be a ‘necessary evil’ that may provide a lot of benefits than what is expected. But with the revision of rights of employees in the workplace, surveillance is now frowned upon as a form of breaching one’s personal space. When misused and abused, the utilization of surveillance in the workplace could lead to more complications such as lawsuits and other legal matters. Companies which are not built to handle these kinds of negative impacts may soon be well out of business, leading to great financial loss and ultimately to the closure of the company. On the other hand surveillance technology, if applied correctly will result to the opposite; it may lead to customer and employee satisfaction which may lead to an increase on profit and therefore contributing to the growth and financial well-being of the company. This study was conducted primarily through research work with most of the references herein are taken from online sources which proves to be fairly reliable.
One of the primary concerns of any business organisation is the satisfaction of their customers. The saying “the customer is always right” is universally followed by many of business companies around the world. Today, due to better definitions of labour codes a company must not only look upon the satisfaction of the customer but also of their employees. The employees are the backbone of any company for without them a company will be just a heap of unorganized set of ideas waiting to materialize. Though employees are important, there are quite a significant number of unscrupulous ones so a method must be devised to somehow monitor the activities of