Employee satisfaction is the most important factor for the successful operation of companies nowadays. When the employees are satisfied, it improves the performance and productivity of the company and contributes towards the profitability. On the other hand, low job satisfaction has negative results such as increasing cost, decreasing profits and customer dissatisfaction.
In order to be successful companies need to concentrate on increasing employee’s satisfaction so that employees’ retention rate can be increased.
Past studies have shown that employees’ satisfaction can be increased by the following:
• a sense of engagement and decision-making responsibilities
• use of skill and abilities
• opportunities to advance
• opportunities to learn new skills
• positive communicative relationships with supervisors, and
• good pay and training.
Job satisfaction has been defined by Locke as “the pleasurable or positive emotional state that results from an employee's job or experience associated with the job”. Moreover as discussed in, job satisfaction is “the fulfilment and gratification that comes from work”, it is not really the money or the benefits received but the positive feelings experienced from accomplishing tasks. Every job holds the potential to provide certain levels of satisfaction related to individual employees.
Job satisfaction is an important factor especially in high risk environment like oil and gas in terms of the potential hazard towards the safety of an employee.