The customer has got an opportunity to choose from the great number of providers and to dictate own requirements to the quality of a product he/she has been ready to buy. If before customers have been satisfied just with the conformation of quality of products and services, now they would like to get the conformation that production of the things/services they pay for is organized in the way, which indeed ensure the pronounced quality.
The quality has become the one of the most popular slogans at the end of twentieth – the beginning of the twenty first century. The quality of products and services. The quality of technologies and business processes related to providing of products and services. The quality, which really exists and what is even more important can be proved as it properly documented.
Constant improvement of production quality is one of determinant conditions of raise of its competitiveness on the market and growth of production efficiency. Not without reason in countries with developed industry majority of firms and companies use different kinds of systems of quality management. Let us consider four stages of evolution of production quality approaches.
First of them is a stage of rejection (till 20th years of the last century). According to this approach in order to provide a consumer products congruent to accepted standards, special attention should be paid to elimination of rejects. Wide spread of this concept has led to unreasonable growth of supervising personnel. Up to 40 and more percent of strength of workers involved in manufacture, that in its turn has caused irrational increase of expenses for quality management and, hence, has lowered efficiency of production.
As a result in twenties the attention of managers has moved from rejection of production in the process of its yield to quality control in the process of manufacture. The most significant role of this stage was played by Mr.