Hospitality jobs require customer contact around the clock 7 days a week. Such a work situation has been reported to be stressful for hospitality workers. For example, Allen and Mellor, 2002 found that dealing with problem clients…
In general, job stress of managers and frontline personnel has been well documented in the hospitality and tourism literature (Hahn et al., 1999).
Job burnout studies were originally conducted on people working in human services and education (Maslach et al., 2001 ). The topic continues to be of interest in various fields including hospitality academia. Within hospitality and tourism, most existing studies have investigated causes of burnout with a focus on the work environment including role stressors, organizational structures, and job characteristics. Specifically, role ambiguity, role conflict, poor management, poor communication, difficult customers, lack of autonomy, and work overload have been reported as precursors of hospitality job burnout (Allen and Mellor, 2002).
Therefore, the purpose of this study is to identify the role of personality dispositions in understanding hospitality employees’ job burnout in the hotel work setting. The Five-Factor Model of personality, which in recent years has received significant support among personality experts, is used. In the literature section, the five personality dimensions and the antecedents of job burnout are described in detail.
A group of psychologists consider job burnout as a type of stress, which is one dimensional (Maslach et al., 2001 ). Others view it as multi-dimensional (Allen and Mellor, 2002 ). The current consensus is that job burnout is composed of three sub-constructs: emotional exhaustion, depersonalization, and personal accomplishment. Emotional exhaustion refers to a lack of energy and a feeling that ones emotional resources are used up because of excessive psychological demands. Depersonalization is characterized by treating others as objects rather than people through cynical, callous, and uncaring attitudes and behaviors. Diminished personal accomplishment denotes a tendency to evaluate oneself negatively because of failure to produce ...
Cite this document
(“Hospitality management Essay Example | Topics and Well Written Essays - 2000 words - 2”, n.d.)
Retrieved from https://studentshare.net/miscellaneous/326691-hospitality-management
(Hospitality Management Essay Example | Topics and Well Written Essays - 2000 Words - 2)
“Hospitality Management Essay Example | Topics and Well Written Essays - 2000 Words - 2”, n.d. https://studentshare.net/miscellaneous/326691-hospitality-management.
Many hotels in the world have not been successful due to a number of reasons, all associated with management. Parkers Hotel London is among the world leading hotels in the hospitality industry. The competitiveness of the hotel in the hospitality industry largely depends on the expertise of its employees.
Jensen-Campbell and Graziano, (2001) identified the following reasons why young, talented hospitality employees leave the industry: long working hours including nights and weekends, low pay, and stress from demanding duties and supervisors. In general, job stress of managers and frontline personnel has been well documented in the hospitality and tourism literature (Hahn et al., 1999).
The company operates under such brands as Doubletree, Embassy Suites, Hampton Hotels, Hilton Grand Vacations and the Waldorf-Astoria collection; amongst many others (Hiltonhotels.com, 2007). Having such a
This paper presents a report of a research literature on cheese, wine and wine-food connection, the catering cycle, Beer, Cider and Perry and tea, coffee and chocolate. The domestication of animals and cultivation of food products involved the creativity of man in making maximum utilization of food products through the various preparations
This leads frequent travel by the same consumers of this industry. This rapid growth in demand of travel, tourism and hospitality services by the consumer is also because of the advanced personalized travelling and hospitality experiences provided by the
Each member is responsible for sales and marketing of products in a certain territory or region and works very hard to meet the targets and goals of the team. The team members meet twice in a week to assess whether the sales and marketing progress as well as outcomes