System Operation Management Project - Essay Example

This incumbent’s role will involve analyzing individual situations and taking appropriate actions to ensure that customer needs and internal policies go in tandem with one another. Strong logical reasoning skills with analytical approach and basic knowledge of online money processing are presently found lacking. B) Products not fresh: - The Tip Top Market is a leading super market which provides a wide variety of products. But according to the analytical study, it is clear that the products which are being offered by the organization are not according to the customer needs.

If the purity and freshness of the products is not given priority, this may lead to a customer turning hostile and moving towards other companies. So it is necessary to consider this as one of the key problems. C) Lack of appropriate storage facility: - Selecting the correct variety of production area and understanding the climatic and other environmental factors that affect the performance of a business is extremely important. Temperature, light intensity and quality are certain factors which are relevant to the storage decision.

“Self-storage units are needed by residential customers for storage of personal items as well as by commercial customers for storage of stock. It is envisaged that 70% of the planned self-storage units will be taken up by the residential segment of the market and the remaining 30% will be directed toward the commercial segment.” (Self-storage Business Plans. Market Segmentation). D) Customer Relationship: - Customer Relationship Management (CRM) is a broad term that is the concepts used by organization to manage their relationships with customers, including collecting, storing and customer information.

Three aspects of CRM are- Operational CRM, Collaborative CRM, Analytical CRM. Operational CRM provides support to “Front office” business processes. Interaction with customers is a must. E) Charging High Price: - “Price” is