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Project Planning, Execution and Closure - final project

Project Planning, Execution and Closure - final project - Essay Example

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The system was upgraded about ten years ago and so far has catered to the needs of the company in a satisfactory manner. As of now, the customer service and…

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Project Planning, Execution and Closure - final project

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Subject: Miscellaneous
Type: Essay
Level: Undergraduate
Pages: 4 (1000 words)
Downloads: 3
Author: runolfssonjuwan

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The company believes that the new system will be of immense help to the customers of the company, who will be able to access and perform many of those functions through the web, which were so far only available physically. The company is planning to outsource the development work to a vendor who will perform the required upgrades collaboratively. The company is planning to employ some of its man hours during the course of the development and is planning to keep its direct involvement in the project to the minimum.

On its part, IRTC is planning to play a more supervisory role all through the project life cycle. Since the vendor has already worked on the project in question, it would be ideal to outsource the work rather than use company resources to execute the project because of the learning curve involved. 1. Provide a web interface for the existing system so that it would be beneficial to customers as well as internal staff. Customers can benefit from the web interface to perform their routine requirements, while the staff can benefit from reduced work load and increased ease of delivery of services 3.

The system has been envisaged to create more interaction between the customer service department and the billing department so that more professional exchanges can happen between the departments. This would also allow the company to enhance the performance of the two departments. 4. The new system will not directly enhance the internal processes of the system and will not undertake a business process reengineering effort. The software will merely be deployed according to the direction of the managers who are managing the change. 6. The system will be delivered in modules that will cater to the immediate needs of the billing and customer service departments.

The third module will integrate the two departments. The fourth and final module will integrate the back office functionality with a user interface that will be provided to the customer. 7. The

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