Discuss the term operating system. In doing so discuss your ideas on transformation process, operations management, the principle activities you would expect to find in an operating system and the external influences influencing the design of any system.
According to Wild…
They all convert inputs in order to provide outputs which are required by the customer.” The resources that go into an operating system include materials (physical items that are consumed), machines (physical items that are used), and labor (people who provide or contribute to the operation of a system). The transformation process is one that adds value to the goods or services that are offered by a business.
Wild (2002, pg. 6) says that operations management “is concerned with the design and the operation of systems for manufacture, transport, supply, or service.” The activities you would expect to find in an operating system include manufacturing, which consists of process, match, batch, and jobbing (where something is physically created); transporting (where something is moved from where it was created to a different place); supply (where ownership is changed), and service (where someone or something is accommodated). An operating system is, “a reflection of the purpose it serves for its customer, i.e., the utility of its output to the customer (Wild, 2002, pg. 4).
The external influences of the design of any system can necessarily vary. Examples of these include money, utilities, the external marketplace, the economy, the weather, disastrous situations, the state of the company, stakeholder opinions and actions, the availability of materials, the availability of machines, the availability of labor, the labor market, the availability of proper facilities, the demand for the products or services that are being offered, and the availability of transportation for goods that have been manufactured.
2. A company with poor productivity & customer service record wishes to improve throughput, reduce operating expenses and inventories by installing better process technology. What would you recommend and why?
Improving throughput, reducing operating expenses and inventories will take quite a bit of organization on the part of the company. In ...
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One such approach is known as “core-ring strategy” where the workforce is reduced to a small number of full-time employees to maintain the core business operations. Surrounding this core group is an outer ring of non-standard workers who are hired only when necessary and discharged when not needed (Levine, 2002).
Difficult circumstances in a project refer to situations that are not part of the plans and have not been part of the normal course of events. These situations need outright decisions from the operations manager and from the people in the field, or those who are in direct contact with customers.
This research is being carried out to define operations management and to investigate the following: scope of responsibilities of an operations manager; operations management reconstructed; planning and control techniques; scope of planning and control; planning and control in a manufacturing concern and in a service business.
Activities in an organization can be divided into operations and projects. Whilst operations are ongoing, repetitive and continuous activities in any organization for example finance, accounting, and production. As a consequence, all the efforts of the organization are channeled towards maintenance of operations so as to maintain quality and remain competitive in a globalised environment (Tandoc, 2010:78).
According to Nigel, Chambers and Johnston (2010, p. 1), all organization; be it small or large produce some services and product either for profit or not for profit. Consequently all these organizations require operations management which is concerned with creating products and services.
Service operation management is very different from manufacturing operations management. Service operations management entails fulfilling the end user’s needs and creating a suitable environment for the workers so that they can produce the required specifications of the use. Manufacturing operations management entails producing the required commodity required by the end user.