Motivation and Concept Table & Paper - Essay Example

Therefore, each employee aims to provide the best service possible in order to reach the goal of guest satisfaction. In the hotel industry, cognitive motivational theory through goal-setting provides the operational framework in which the employees approach their work. In creating a successful atmosphere within a hotel, cognitive motivational theory has a significant use in creating the appropriate structure in which to help motivate the employees of the hotel to excel in their positions. An important part of cognitive motivational theory is goal-setting in which the employee sets standards and goals for themselves in order to meet a standard that is more than satisfactory for their guests.

According to Bandura (2007), “By making self-satisfaction conditional on matching the standard, people give direction to their actions and create self-incentives to persist in their efforts until their performances match their goals” (p. 128). The goals of the hotel staff are to create a satisfactory experience for the guests. In order to do this effectively, setting personal standards and levels of service that is above the standard will create a better experience for the guests and a sense of satisfaction for the employees.

Usually, the front desk manages the calls from guests who have requests and complaints. Sometimes a large hotel will have a phone center to field calls, but most often in an average through small size hotel it is the front desk who manages these calls. Job satisfaction through goal setting within cognitive based motivation occurs as an employee is able to achieve excellent service for the guest. The front desk is the front line between the operation of the hotel and the multiple departments that must accomplish their goals and missions in order to create guest satisfaction.

One way in which management may reinforce goal-setting motivation will be