Managing Poor performance at the hospital( case study) - Essay Example

32). This council helps implement government and healthcare practice standards mandated by the different healthcare professions involved in ensuring quality healthcare practice. The health professionals have a professional responsibility to deliver the best quality of care to the patients. These responsibilities, when delivered well, will reflect on standards of care achieved by the department and consequently reflect on the services offered by the hospital where the patient is being cared for.

Managing poor performance in health professionals rendering care in hospitals is a difficult task for health managers who are left with the challenge of evaluating the causes of poor performance in the staff member/s and the possible solutions that may be implemented in order to minimize impact of poor performance on the department’s overall status. This case study will attempt to assess poor performance of a staff member in a sleep apnoea lab, and come up with possible management practices in dealing with poor performance in the delivery of healthcare services.

About two years ago, while working as a respiratory therapist in a specialist hospital, the hospital management decided to open a sleep apnoea laboratory. The plan of the hospital was to have the lab be managed by the respiratory department. The head of the department, Aziz (not his real name) called for a meeting on this matter. We then discussed what would be needed in order to have the lab run smoothly and effectively. We decided that all staff members would take an in-service training on the machine that will be used in the lab.

We trained under Dr. Mohammad in order to be competent in managing the machine and the lab in general. It took three months for the entire staff to train in the use of the machine and another month for the machine to be installed in the unit. Aziz discussed that a rotation timetable would be used in order to give everybody a chance to handle the