James Adams put me on hold for several minutes, almost 45 minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated and annoyed as I have expected a much higher level of service from your company, and this experience has disappointed me. This is the second time that I have not been treated very rudely and with no assistance. I let go of the previous situation as I did not want to cause troubles for anyone and the young lady at the store seemed overly stressed and overworked. However this call has pushed me over the edge and I do not want to spend any more time on this problem, I am returning the blender to the local store immediately, and I expect a full refund. Please inform the local store [Your Local Store], that I will be back to return the blender and I do not want to be pushed around, as I do not have any more time to waste on this issue. I am including the details of my bill:
This is a very saddening event as I am a regular customer at Wal Mart and I have always been treated well by all the staff at Wal Mart. However over the last two events, I have been spoken to very rudely and I do not think this is fair. I hope you do take some strict action against this and do recognise that I nothing against James Adams personally. It is the sheer lack of professionalism and courtesy that has upset me. I hope the level of professionalism and courtesy that is generally extended to all the customers is maintained and customer complaints are not overlooked. I will be informing my family and friends about this ...
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