However, professionalism also sets in since one must manage his/her temper when under stress. My co-workers were supportive and during break time, they would give practical tips in how to deal with an angry client or rebook a missed flight.
Another characteristic of that workplace is that we were like a family. As a Chinese, we believe in team work and unity. Fortunately, my co-workers tolerate individual and cultural differences. Recognizing diversity in a company really contributes to a positive workplace. Employees do not feel discriminated and they work more productively since they are free to be themselves. Every morning, our boss calls in for a quick 15-minute meeting that reports the transactions done yesterday. We were constructively criticized and accepted the need to improve our behavior. This has greatly helped in creating a positive environment.
If there was one department that needed some data or extra hand we immediately collaborated so that we can reach our goal for a certain day. I think that is the essence of team work. Because of the premise of recognizing individual differences, we tried to adjust our expectations from one another. One co-worker would state” this is not my forte, crunching numbers so If you need more clarification, just ask me”. In this manner, we admit our limitations and even find co-workers who would mentor us. Even our boss is not controlling. Perhaps, he really knows the true meaning of empowerment. There is a high degree of trust and responsibility bestowed on us which we try to achieve. If we need help, we do voice out our help by asking immediate superior so a concern can be addressed.
Like any other organization, problems and conflicts arise. When there is a mistake committed, we evaluate on our meetings what went wrong. We identify people who are responsible with the task and analyze if procedures have been followed. It is