Chase 2003, p.4 defines operation management as “the conversion process that transforms inputs such as raw materials and labour into outputs in the form of finished goods and services”. The generally accepted view is that management has four key functional areas namely…
Controlling is the function that monitors the progress towards the goals and taking the necessary corrective action, should the progress be unsatisfactory (Langabeer, 2007).
Managers in health care operations thus have to play several roles. These roles can be classified as the informational roles, the decisional roles, and the interpersonal roles. The informational role consists of collecting, monitoring and disseminating information that is garnered from internal as well as external sources relevant to the efficient functioning of the organization. The decision roles consist of making critical decisions in the organization. These decisions include the appropriate allocation of resources of the organization either in manpower, finance or materials to the disparate units in the organization. Rewarding employees for good performance and punishing employees for poor performance, and negotiating between employees and others in the organization. The inter personal role involves training and motivating employees, serving s their spokesperson, facilitating communication and the exchange of information between the various units and professional present in a healthcare organization, and acting as a liaison between these units and professionals (Langabeer, 2007).
Operations managers thus play several roles in an organization. However, it must be remembered that a health care organization differs from other organizations. Within a health care organization service is provided by personnel, who are extremely specialized in their tasks, governed by a set of professional principals and values. In other words for achieving the quality and service objectives of the organization disparate specialized professionals need to work as a team to meeting these objectives. Furthermore there is call for highly specialized equipment and devices in the delivery of ...
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Barriers in this sense refer to the obstacles that delay and prevent target populations, especially the vulnerable groups such as the disabled, women, children, and the elderly from accessing, affording, and utilizing the much needed health services. In addition, barriers to health care also make these at-risk people get inferior health services compared to the advantaged sections of the population (Purnell & Paulanka, 2008).
to realize his birthright of health and longevity” (Winslow, 1920) Public health includes the prevention and treatments of epidemics, improvement of quality of life, and research for the solutions of various health problems. It differs from clinical medicine practice in this aspect that, clinical medicine practice deals only with the diagnosis and treatment of disease, whereas public health has a broader spectrum of goals regarding the health care of human population.
According to Nicholas & Reenen (2010), organizational management practices are the main reason for the differences in the productivity of organizations. Nonetheless, all organizations must have their own distinct management practices. This is because organizations are different in nature, and have varying goals and objectives (Basford & Slevin, 2003).
The process modifications were chosen as follows for the service lines: cardiac catheterization laboratory and chest pain unit as well as obstetrics service use Process C. The chest pain unit was chosen in order to facilitate a higher satisfaction rate for patients while trying to keep the resistance at a less than very high level.
The ability to communicate effectively is vital within a healthcare system, if the quality of care is to be maintained at a high standard. When health care professionals are endowed with good communication skills,
Amid this, the formulation and implementation of functional operational strategies can enhance health care management. Leadership is one critical area that the management of a health care organization has to focus on (Showalter,
According to the report, Operational Management in Health & Social Care, despite its wide application in the West, the adoption of lean management by the Hong Kong health care system is almost lacking. This report recommends lean management for a Hong Kong hospital based on the lessons learned from the cases of two American hospitals.