Controlling is the function that monitors the progress towards the goals and taking the necessary corrective action, should the progress be unsatisfactory (Langabeer, 2007).
Managers in health care operations thus have to play several roles. These roles can be classified as the informational roles, the decisional roles, and the interpersonal roles. The informational role consists of collecting, monitoring and disseminating information that is garnered from internal as well as external sources relevant to the efficient functioning of the organization. The decision roles consist of making critical decisions in the organization. These decisions include the appropriate allocation of resources of the organization either in manpower, finance or materials to the disparate units in the organization. Rewarding employees for good performance and punishing employees for poor performance, and negotiating between employees and others in the organization. The inter personal role involves training and motivating employees, serving s their spokesperson, facilitating communication and the exchange of information between the various units and professional present in a healthcare organization, and acting as a liaison between these units and professionals (Langabeer, 2007).
Operations managers thus play several roles in an organization. However, it must be remembered that a health care organization differs from other organizations. Within a health care organization service is provided by personnel, who are extremely specialized in their tasks, governed by a set of professional principals and values. In other words for achieving the quality and service objectives of the organization disparate specialized professionals need to work as a team to meeting these objectives. Furthermore there is call for highly specialized equipment and devices in the delivery of