Furthermore, this job entails not only skills in accommodating guests and making reservations but also certain personal qualities that would be endearing to the guests.
The importance of having good skills in cross-cultural communication is a great advantage. Usually, hotel guests are foreigners having a vacation or attending a seminar. According to Blanford ( 2009):
“ International businesses are increasingly aware of this fact and assist their employees with learning, adopting, and adapting to cultural norms when doing business in other countries”. ( suite101.com)
This opportunity is for those who love to deal with people and make necessary arrangements that would afford the best possible service to a Hotel guest. The person who would fit this job must preferably be :
Aside from the aforementioned characteristics, the applicant must be a graduate of a four-year course related to the Hotel industry or its operations. Moreover, the candidate must be outgoing and willing to handle customer complaints tactfully. Applicants with work experience related to this position is an advantage. He/she must be willing to work on a shifting basis. Compensation package would be discussed with the successful applicant. However, since our company is a leader in the industry, we offer higher than industry standard pay as well as fringe benefits. We are an Equal Opportunity Employer. Application for the position will close on Jan.30,2010.
Blanford, K. (2009) Suite101: Cross Cultural Communication: Understanding Human Communication in the Context of Culture. Retrieved from http://international-cultural-affairs.suite101.com/article.cfm/cross_cultural_ communication on Jan 12