Therefore, the reader must go only on the sketchy information that is given in the case study. Lael must choose one of three candidates for a promotion. She must make this decision within a few days.
There are three candidates for this position. The challenge is that there is no information about the job or the qualifications needed for the job. The reader must help Lael decide the best person for the job. All three candidates have positive and negative issues that may influence their promotion. Lael is being pressured by one manager or another to pick one of the three people; no manager has picked the same individual. The Three candidates are as follows:
All the candidates have been "recommended" by someone in upper management. One manager has told her that she should choose Roy. Her immediate supervisor wants her to choose Liz. A third manager wants her to choose Quang Yeh because it will "look good" for him. The person who put her in charge of the decision says that "the wrong decision would not be good, either internally or externally" (Case Study). It is as though everyone wants Lael to choose their person for their own political gains. As an example, her immediate supervisor wants her to choose Liz, not because she is qualified but because she is a female African American. This will look good for the company because she will be the first one to make that level. Another supervisor wants her to choose Roy, not because of his qualifications, but because he has been in the company a long time, has turned down other promotions and now he "deserves" to have the promotion. He infers that if she promotes Roy as a "favor" to him, he "wont forget it". This seems to be a threat as much as the first one.
Lael is also a good friend to Liz and she has helped her with her child by babysitting and being a friend when her child was in a car accident. To Lael, promoting Liz might meant that she was playing favorites. Part of the dilemma is that