In this paper I will attempt to elaborate on how individual differences and organizational behaviour influence the work process. To better deliver and communicate my point I decided to focus on two topics – leadership and approaches to work motivation. The organization that I choose as placement is in the customer service industry, so the priority for the company is to keep the customers satisfied, creating company loyalty policies.
Drenth (1998) outlines briefly that the history of work psychology dates back from hundred years ago, when scholars, researchers and psychologists started to analyze the circumstances of the industrialization on the overall work processes. The specificities around that workload, and the labour market in the industrial era posed significant questions about the sickness absences, child labour, occupational stress, welfare differences and training and development devices. All these led to the creation of organization psychologists who provided care for the workers (Drenth, 1998). Even though technology become all too important, human factor enriches the work process to an irreplaceable degree. Therefore, studying human factor determines the main tendencies in work psychology.
People at work are constantly interacting with each other, they exchange skills, obtain new knowledge through training, though still each employee besides the particular work role that he is performing remains individual, with his unique behavioural characteristics, personal attitude, reactions and style. The topic of leadership is significant not only for the organization and psychology at work, but also for the whole social science field. Furnham (2005) notes that authors from various disciplines from literatures, economics, and management are trying to determine the factors that make “good” leaders and what are their strengths and personal