rvice provider regarding the issue and express his dissatisfaction without incurring additional costs of conveyance and wastage of time that he would otherwise occur if he were to opt for a face-to-face conversation as well.
Ideally, an assertive style of communication should be adopted. However, the customer can use a passive-aggressive communication style as well to express his dissatisfaction in relatively more commanding manner so that the service provider takes a more a serious note of the issue and resolve it as soon as possible.
iii. It is best to sympathize with the friend in a face-to-face conversation because it would also require physical contact to express love and affection during the condolence. This communication medium should be complimented with an assertive style to communicate clearly and show interest in strengthening the relationship.
However, the personality of the friend who suffered the loss should also be considered. Sometimes, a person would prefer to be left alone after a tragedy such as this. In this case, a telephonic conversation could also suffice.
iv. Congratulating someone should be done, preferably, through a face-to-face conversation or telephone if meeting in person is not feasible. Voice and visuals are important for effective communication especially when it involves emotions. This, coupled with an informal, assertive style of communication should be adopted
v. Advertising for a job vacancy must be done in the most cost effective manner. Paper medium or electronic medium should be used as these medium would offer the company the more coverage across the biggest audience as compared to, for example, telephone messages. It would be very important to adopt an assertive style of communication following a more formal structure so as to give the applicants a feel of professionalism while offering them a healthy, relationship building, environment
vi. It depends a lot on the type of product that is being advertised. For example,