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Characteristics of Servant Leadership - Essay Example

This essay would describe the leaders’ attitudes and values and the leaders’ behaviors and actions that have been observed. Further, the areas Jack Welch focused on that demonstrated how he served employees, other stakeholders, community and society would be identified. Likewise, the impact that these behaviors and actions in these areas of service had on the organization, in terms of its performance and its contribution to the greater good, would also be proffered.
Finally, the four values for the personal leadership model (honesty and integrity, open communication, accountability, and perseverance would be defined. One observable leadership behavior which this value is likely to enable would ultimately be identified.
According to Byrne (1998, par. 12), “No one, not Microsofts (MSFT) William H. Gates III or Intels (INTC) Andrew S. Grove, not Walt Disneys (DIS) Michael D. Eisner or Berkshire Hathaways (BKR.A) Warren E. Buffett, not even the late Coca-Cola (KO) chieftain Roberto C. Goizueta or the late Wal-Mart (WMT) founder Sam Walton has created more shareholder value than Jack Welch.” He has a charismatic personality, “coupled with an unbridled passion for winning the game of business and a keen attention to details” (Byrne, 1998, par. 16). He demanded an informal structure where the traditional chain of command was violated; enforced an open communication at all times encompassing all levels; and regularly and frequently interrelated with all personnel regardless of ranks. He has great faith in people’s creativity and believes in the value of surprise. As emphasized, “there are no bounds to human creativity. The idea flow from the human spirit is absolutely unlimited, Welch declares. All you have to do is tap into that well. I dont like to use the word efficiency. Its creativity. Its a belief that every person counts.” (Byrne, 1998, par. 31)
Concurrent with his philosophy of enforcing ...Show more


It is how leaders behave, over time, when they are trying to influence the performance of others. Style is the visible aspect of leadership which can be…
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Characteristics of Servant Leadership
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