Quality management aims at planning, controlling, assuring and improving the quality of products and services offered to the customers (Rose, 2005, p. 41).
This paper presents an in-depth description of basic principles of supply chain management and quality management and it attempts to apply those principles with the Airline industry. The basic processes included in both supply chain management and quality management are detailed in this work.
Most industries have recently been forced to invest in and to concentrate their efforts on supply chain due to severe competition, introduction of certain products with shorter life cycles and high customer expectations. Ongoing advances in both transportation and communication technologies have paved the way to evolve much evolution in supply chain management (Wisner and Leong, 2005). The Airline Industry has greater opportunities to invest and to make use of potential transportation facilities to enhance the effectiveness of supply chain management.
Qatar Airways has recently launched Qatar Airways Cargo in order to address the supply chain needs of its customers. The new step forward by Qatar Airways Cargo services as part of its supply chain shows that old business rules and processes are being replaced with new ways of business strategies of supply chain management (Qatarairways, 2010). When global market competition increases, business have to pay greater attention to where the raw materials are extracted from, how the products and services of their suppliers are developed and designed and how the end products are being transported (Hugos, 2006, p. 3).
Simchi-Levi and Kaminsky (2004) emphasized that supply chain management always gives much attention to the facilities that have an impact on cost and it plays key roles in making the product ultimately conforming to customer requirements, from supplier and