New Customer Center offers first-time visitors to set an account and get a FedEx welcome kit (FedEx.com). However, this official web-site of the company does not provide a visitor with an opportunity to learn about corporate history and culture. This shows that the organization’s major goal is to really acquire new clients and provide current ones with an easy-to-use and quick online ordering service.
Another aspect of the mission statement consists in striving to “develop mutually rewarding relationships with its employees, partners and suppliers” (Missionstatements.com). This aim is also reflected in the philosophy of the company, which they call PSP. PSP stands for People-Service-Profit. FedEx believes that if they take care of their employees, the employees will be providing excellent service to customers and be fully devoted to their company in return. The customers, in their turn, will be providing the company with profitability (FedEx-careers.com). So, the company treats people as their greatest asset that will deliver customer satisfaction, which is the key to organization’s success, development and profitability.
The company’s founder, Frederick W. Smith, believes that corporate philosophy is one of the most important factors that have led FedEx to success. The philosophy, according to Smith, is the key to getting the commitment of employees. Profit sharing, promotions, and complaint procedures are tools FedEx uses for making their employees happy and, consequently, highly productive. The management system, Smith says, is based on constant quality improvement and tendency to absolute perfection (“Frederick W. Smith Interview”).
Like all the decent corporate cultures, that of FedEx also has a corporate myth. It is a story about a delivery person who, having a wrong key to a drop box, unbolted and took that box to the office in order to deliver the