Leadership qualities are not possessed by every manager. The manager must have a charismatic personality and the influential power to become a good leader.
3. Human skills are identified as the ability of an individual to work effectively and in harmony with other people. A person who has good human skills can interact and cooperate more effectively with others and can use it as a valuable asset in team work. An individual possessing human skills, has good etiquette, can handle difficult people, and can negotiate well with others to convince them on his or her terms.
e. Self-actualizing Needs – this is the highest level that a person can reach. On this level, he or she is not concerned about others’ opinions and is more interested in experiencing his or her full potential
Theory Y, on the other hand, assumes that an average person seeks responsibility and wants to work. He or she can be motivated and committed to their work if they see rewards such as self-fulfillment. Therefore under this theory, the motivator for an individual is his or her need of self-fulfillment and this can be used to create harmony between the personal and organizational goals.
6. Operational planning comes under the strategic work plan. It describes how the business is to accomplish the milestones and objectives. This is done through putting a portion of the strategic plan into action which is to be completed within the duration of the operational period. Generally, this period is equal to a fiscal year.
8. Strategic Planning is done on the senior management level of the organization. It defines the overall strategy of the business. The strategic plan gives the business a direction and states how that plan is going to be achieved. It also includes planning of resources, such as capital and human resource.
9. Generation Y include those people who are born in the period from mid 1970s to the early 2000s.