Steve Smith is a restaurant owner who wants to spend his $10,000 to modernize his restaurant by adapting it more closely to the preferences of his repeat customers. Keeping track of his customers’ likes and dislikes. Information such as where they like to sit, what they like…
There are certainly more preferences that he can keep track of. Develop a problem definition for Steve, as discussed in the Session Five lecture notes and readings.
The problem definition for Steve would consist of a list of the problems which he wants to address. In this case it the behavior of the customers and their preferences. He needs to keep track of the customer’s behavior, what they order, what they like, type of customers that walk in and the timings at which they prefer to be served. The objective for Steve in this case is to get as much information as possible about the customers so he can match his service to their requirements. The objective in this case is the enhancement of services based on customer needs. The issue is important for Steve since he is spending on his business to make it better. At present the most critical objectives are to gather relevant and accurate information regarding customer behavior and interpreting it so that the quality of service can be improved based on customer needs.
B. You are going to interview the local manager of LDI, a national tire retailer, who has asked you to work as a system analyst on a management information system to provide inventory information. Here are five questions you wrote to prepare for the meeting:
C. You are a project manager at L & D Inc., specialized in information technology and network engineering. One of your junior systems analyst came to you for an advice of a technology to capture user information requirements. He described to you that he had talked with his client several times in the past week to define user information requirements. Each time he thought he had captured user information requirements, they’ve already changed. Finally, he thinks his clients do not even know what they want for their system.
Give your junior systems analyst an advice of a technology that he could use to capture user information requirements and ...
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