Thus he starts with explaining to the readers that people should not be judged by what they are and they should not be blamed for their current status and position. Rather they should be understood and dealt with properly.
A very important way of winning over people is to listen to their problems with attentiveness and provide them with your sympathy. Consideration of the other person’s problems and attentiveness towards their issues makes one feel important and wanted and this is considered to be one of the best ways of coming close to people. To support this view Carnegie provided with one of his life time experiences in which he made an error while presenting his views on the author Louisa May Alcott on the radio. He made a blunder in presenting the place of her birth and changed it from Massachusetts to New Hampshire. In return to this mistake he received many letters among which was a letter by Colonial Dame who insulted him over his broadcast error. But Dale instead of writing back and arguing called her and said sorry to her over his mistake and listened to her viewpoint. She then also apologized for being so rude. This event from his life clearly presents that it is a part of human nature that he wants to be listened to. It is a fact that every being wants to share his views and a person craves for pity as well as consideration to his viewpoints. This according to Dale is the best method of winning over people.
A very good example to support this has been given by Dr. Arthur I. Gates in his book on the subject of human psychology where he explains that it is an inborn characteristic of a human being to search for attention and consideration. For instance when a child gets hurt he runs around and tells everyone about it. In the same way when people undergo operations they tend to talk about it and tell people in order to gain their attention and kindness.
This chapter speaks about the characteristics which are present