In the last few decades, the development of location based service has accompanied the growth of mobile telecommunications. Location based services such as global positioning satellite systems offer many benefits to consumers, but raise issues pertaining to privacy, trust and justice. Socially responsible telecommunication firms should develop policies to safeguard data and build trust (Chen et al., 2008).
There has been a need to be able to exchange information within firms, partners, and customers. The four layers of the value chain include network operators, system integrators, assemblers, and sub-assemblers. E-commence initiatives influence process and relational innovations through collaboration. The use of collaborative electronic tools can strengthen business relationships, and trigger information visibility. In a business-to-business e-commerce environment, tighter long-term relationships between tiers of stakeholders are vital to the success of products or services. Generally, e-commerce is associated with sales and procurement activities. However, in this case it goes beyond to collaborative product development, forecasting, production planning, and management of inventory (Cassivi et al., 2005). Human capital of higher quality can enable firms to increase the range of various activities, and enhance their abilities to increase returns.
According to Wei et al. (2009), the competitive edge of firms in today’s economy stems from “difficult to replicate” knowledge assets, and manner of deployment. The contemporary economy is knowledge based and requires direct engagement for the generation of knowledge. The knowledge economy emphasizes on human talents that organizations can harness, and developing those abilities. Participating in the evolving global networks requires building capabilities for competitiveness. The real value of organizations depends on ideas, insights and information that employees