It makes for greater convenience, accountability and reliability on part of a public organization to its citizens. This concept has yet to develop fully in Cyprus.
European policymakers hope CzRM would be implemented in all governments to improve overall operations. Although CzRM has been implemented in other regions of Europe, the local authorities of Cyprus are in initial stages of investigating it for their own communities. That is one reason why conducting an investigation of the feasibility of CzRM for the Municipality of Ayia Napa in Cyprus is so important.
The aim of this research project will be to suggest to the Municipality of Ayia Napa a list of starting activities for the successful implementation of CzRM according to their existing conditions and needs. These results will help the Municipality of Ayia Napa implement CzRM to increase their effective efficiency. It will ultimately help guide other municipalities in Cyprus because of developmental and operational similarities.
There are challenges in CzRM system development. One is interpersonal. Niehoff and Moorman found that direct observation negatively influenced a group’s overall opinions of the monitor but positively affected their opinions of his or her fairness (1993). The other is procedural. According to Lytras, CzRM requires in-depth analysis of infrastructures and knowledge processes (2006). Nevertheless, Thai Government has studied this new stage in participative democracy. They promoted participation through e-forums. (Komolrit 2004). CitiStat is a method of data collection and analysis including behavioral feedback to help city administrators coordinate compartmentalized efforts.
Ultimately, it is a technology augmenting management practice including citizens in optimizing participation CzRM connect online portals, electronic case management, call centers, physical one-stop service centers and CRM software (Schellong 2008). Participating municipalities can be in different stages