Standards ensure that products and services are made to meet certain desirable characteristics such as quality, reliability and safety at a reasonable cost to the consumer. We tend to take this for granted because most products and services have already incorporated standards…
These standards differ for different industries.
Eaton Corporation is a global technology company that deals with assorted power management equipment for commercial and military use. Its global nature behoves it to assure customers, suppliers, investors and governments all over the world about the quality of its products and services using an internationally acceptable standard such as the ISO 9001:2000. From the document provided as Eaton Electric Limited’s quality policy, the company states that
This part of Eaton’s quality policy conforms to ISO 9001: 2000, Section 5.3 a) that states that management should ensure that quality management is appropriate to the purpose of the organisation. ISO 9001:2000 compliance requires organisations to develop and implement quality management systems (QMS) that interrelate or interact with elements that companies employ to manage how quality policies are put into practice and how quality objectives are attained.
Communication is another key aspect of ISO 9001:2000. Communication assures control of the organisation’s quality system because members of staff are made aware of their roles, responsibilities and chain of authority. Ownership is ingrained into employees through communication. ISO 9001: 2000 Section 5.3 c) requires that the quality policy be communicated to the extent that it is understood by all within the organization. Eaton’s quality policy complies with this section where it reads:
It is clear here that Eaton’s decision makers seek to constantly communicate with their employees about their quality systems objective through continuous training programs. Moreover it is only through communication that Eaton’s quality policy may get to be embedded within the organisational culture.
Commitment to continuous improvement and measurability of the organisation’s quality policy are emphasized by Section 2.5 of ISO 9001: ...
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This will ensure their survival and positive growth in a competitive market, as well as achieve customer satisfaction and loyalty. While constant adjustment in policies and modes of operation within an organization are effective in achieving its objectives as the market needs change, the complete overhaul of the entire business operation procedures is sometimes necessary to achieve dramatic change in results and efficiency of operations, as stated by Hammer and Champy (1992) in their definition of business process reengineering.
The business process re-engineering helps the organizations to rethink on how to perform the work to improve customer service, reduce operational costs to be the world class competitors. It has pioneered originally in early 1990s. Many Fortune 500 companies have initiated the efforts of reengineering or many are planning to undertake such efforts.
Several variations of this basic definition can be found in the literature, but all of them highlight the most essential feature of BPR, namely radical redesign of organisational processes.
The overwhelming interest expressed by the researchers and practitioners toward this concept coincided with the increasing confrontation in the market, rapidly changing business environment, high churn rates and constantly strengthening competition (Creelman, 1998: 319).
Globalization has ushered in diversity in all areas of the workplace. Working with personnel who hail from across various cultures, varied ethnic groups and hail from other organizational backgrounds has become the norm rather than the exception. Organizations recruiting employees now need personnel who are team players and who can collaborate effectively with each other.
Despite its flourishing business operations and brand image among consumers across the world, the company had faced mounting problems of lawsuits related to silicone breast implants worth 2 billion dollars and fierce competition in the global market. The global competition challenges the company to be more responsive to customer unique needs, faster cycle times and lower costs (Ross, 1999).
Eco-friendly construction not only ensures an amiable exterior, it also helps keep the interior of the building healthier. Conventional building materials have been found to have many side effects on the health of the inhabitants. Chemical pollutants from paints, solvents, plastics and composite timbers, along with biological pollutants such as dust mites and moulds are known to cause symptoms of asthma, headaches, depression, eczema, palpitations and chronic fatigue syndrome.
Eco-friendly construction not only ensures an amiable exterior, it also helps keep the interior of the building healthier. Conventional building materials have been found to have many side effects on the health of the inhabitants. Chemical pollutants
Business process re-engineering is a business strategy that became famous in the later part of 20th century. The focus of business process re-engineering was on the flow of work within an organization. The aim of this business strategy was to enhance customer value and satisfaction by redesigning the business processes.
The conclusion states that there are many of the departments, which will be affected by this re-engineering in the ABC Company. At first, all the employees need a motivation for the adoption of new technologies. In this regard, there is a need for training programs and then incentives for the employees so that they can willingly adopt the new changes in the old processes.
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