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Business Process Reengineering - Essay Example

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Standards ensure that products and services are made to meet certain desirable characteristics such as quality, reliability and safety at a reasonable cost to the consumer. We tend to take this for granted because most products and services have already incorporated standards…
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Business Process Reengineering

These standards differ for different industries.
Eaton Corporation is a global technology company that deals with assorted power management equipment for commercial and military use. Its global nature behoves it to assure customers, suppliers, investors and governments all over the world about the quality of its products and services using an internationally acceptable standard such as the ISO 9001:2000. From the document provided as Eaton Electric Limited’s quality policy, the company states that
This part of Eaton’s quality policy conforms to ISO 9001: 2000, Section 5.3 a) that states that management should ensure that quality management is appropriate to the purpose of the organisation. ISO 9001:2000 compliance requires organisations to develop and implement quality management systems (QMS) that interrelate or interact with elements that companies employ to manage how quality policies are put into practice and how quality objectives are attained.
Communication is another key aspect of ISO 9001:2000. Communication assures control of the organisation’s quality system because members of staff are made aware of their roles, responsibilities and chain of authority. Ownership is ingrained into employees through communication. ISO 9001: 2000 Section 5.3 c) requires that the quality policy be communicated to the extent that it is understood by all within the organization. Eaton’s quality policy complies with this section where it reads:
It is clear here that Eaton’s decision makers seek to constantly communicate with their employees about their quality systems objective through continuous training programs. Moreover it is only through communication that Eaton’s quality policy may get to be embedded within the organisational culture.
Commitment to continuous improvement and measurability of the organisation’s quality policy are emphasized by Section 2.5 of ISO 9001: ... Read More
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