The companys employee base, including those that work for the companys franchises has reached 130,000 by 1998.
In 1998, Radissons president Brian Stage, and executive vice president Maureen OHanion, has been contemplating major change in the companys operations in order to gain competitive edge. The two executives think of adopting a different brand strategy which promises higher quality of service across all Radisson hotels. Commitment to improving the service quality and achieving higher customer satisfaction is something that the two executives see that Radisson needs in order to secure its position in the industry.
The companys service guarantee should be defined in the following manner: “let us know if there is a problem and well have it fixed; otherwise, your accommodation is free.” This shows the companys strong commitment to provide excellent service that if the customer is not satisfied, then the service becomes free. This guarantee does not serve to reward picky and troublesome customers, but to convince the customers about the message the company is trying to convey with regard to its commitment to improving service quality, similar to the following manner: “the company will try to do its best to please you, and if you are not pleased then well shoulder the fees, as part of the cost of your dissatisfaction.”
In order to implement this, the company has to gain the support of the different stakeholders such as owners, managers and front-line employees. By knowing that a dissatisfied customer costs a lot to the company and may affect their interests being stakeholders of the company, commitment to customer satisfaction can be strengthened.
Improving the companys service quality cannot be cost-effective without information technology. As stated in the case (Schroeder 458), the two information systems are key to ...
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(Operations Management Unit 9 Project Essay Example | Topics and Well Written Essays - 1250 Words)
“Operations Management Unit 9 Project Essay Example | Topics and Well Written Essays - 1250 Words”, n.d. https://studentshare.net/miscellaneous/397568-operations-management-unit-9-project.
Project management entails a systematic approach, one that is scientific in nature, to ensure that goals are properly set and project managers are continuously guided throughout the course of the project. It is howover argued that management of projects that involve innovation and complexity demands for a “systems” approach – a method that aims to look at each operating system and its relationships to be able to come up with the desired results.
The hospital offers approximately 1,000 beds for the patients and is recognised as one of the most advanced hospital in the Middle East. Being one of the largest hospitals in the whole city, the hospital has staff from different parts of the world. The strength of the staff at the hospital is approximately 3,500 to 4,000 personnel (IHR, 2012).
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After the world war, Rolls Royce set up another unit for its operation in the US. In 1973, Rolls Royce which was nationalized earlier was demerged into Rolls Royce Motor Cars and Rolls Royce. After a series of takeovers, Rolls Royce Motor Cars now runs as a subsidiary to the German automaker BMW.
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For effective production, organization ought to be able to combine appropriately the aspects of the business in such a manner that reduces costs while increasing the production levels. Such a process involves rigorous analyses by the managers in order to yield