groups, as well as our group, and with proper observation, we should be able to determine their good points and offer constructive comments about the part that we deem would need improvement.
Our group was assigned the topic of Customer Care. The members were Fares Al- Naami,Ali Guhfli, Mohamed Echtibi, Issam Dalati, Ahmad al aomar. Our three good points were first, our effective power point slide show presentation that went well with our topic; second, our introduction was attention-getter even though it was brief, and third, the write-up that we had distributed was relevant to the information we presented. However, we have to admit that we have to improve in some issues, like team preparation. We displayed poor teamwork. We were obvious in relying on our personal notes, that we appeared less prepared and we missed employing the proper eye contact with the audience and the use of body language was almost totally missed because we were more preoccupied with our notes. On the process, we were not effective in the interaction aspect, and for a while, lost our contact with the audience because we were not able to hold their attention.
Without waiting for anyone to suggest to us, we acknowledge the need for our group to research more, spend time with the other members in reviewing our presentation over and over again and aim for more quality in our work. We could have rehearsed and prepared a list of possible questions that the audience would be expected to ask.
The second group, composed of Martin Kredba, Selcuk Ugur, Refik Iyiuyarlar, Cuong Khuat, and Tomas Vagasky, was given the topic Interactive Marketing. The only good points worth mentioning about their group was their presentable physical attributes which were quite impressive. They looked so formal, as if they really meant business. And next, they were able to adhere to the time element allotted for each group. Regretfully, other than these two, we cannot pinpoint anything else that could be