The main purpose of the research findings on customer satisfaction was to enable the company position itself in the industry and to retain quality staff (in a field with few professional) for greater competitive advantage. From the analyzed results, feedback on the company an…
Planning in work area based on fulfilling the needs of your customers, monitoring on an ongoing basis the needs of your customer and your success in meeting them, developing customer loyalty and advocacy rather than just keeping customers satisfied and having a clear understanding of how to keep your customers satisfied are other attributes which need to be factored in the company planning. In addition, being able to make or influence changes you believe to be to the benefit of staff work area, recognizing and rewarding staff excellence and initiative, being fully involved in the development of objectives and plans that relate to different jobs and actively encouraging and rewarding innovation in different work areas.
The research paper was based on a manufacturing company which was dealing with kitchen and bathroom cabinetry. The company had the interest in determining staff satisfaction levels across its functional areas. The main purpose of the research findings on customer satisfaction was to enable the company position itself in the industry and to retain quality staff (in a field with few professional) for greater competitive advantage. Further, the survey had been occasioned by high staff turnovers leading to huge company losses.
The mean, minimum response, maximum response and the standard deviation of the staff responses were determined (see table 2 above). Further, value 3 was considered as the average response and all values greater that 3 were admitted as above average performance while values lower than 3 were admitted as poor performance. Statements with a value less than 3 were to be considered as problematic areas which needed total consideration if the company is to do better.
In terms of communication and feedback, it is evident that the mean difference of the responses; you receive regular feedback on the progress of your work area and you receive ...
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“Analysis Data by SPSS Software Essay Example | Topics and Well Written Essays - 3000 Words”, n.d. https://studentshare.net/miscellaneous/399527-analysis-data-by-spss-software.
The data set contains responses of a random sample of 102 workers. Responses for employee commitment and satisfaction range from 1 (not at all) to 6 (very much) where by all of the items in the questionnaire are positively phrased, such that high scores represent high satisfaction As required, the average total scores for both employee satisfaction scale and organisational commitment scale were computed.
This exercise was carried out to get familiarization with use of SPSS in data generation and statistical analysis. The data generated using SPSS is attached as appendix ‘A’ to this report. SPSS was used to carry out the descriptive analysis of the data generated for two variables each having a sample size of 30 i.e., N=30 as shown below in table 1.
The transcription protocol was done on an informal basis. It was more of a conversational and on a one on one private setup. Both the interviewer and the respondent were very responsive to one another's overtures. Based on the interview, the Executive divulged his major concerns to affecting his company.
The data collection and analysis strategy needs to be determined quite early in the research project as it is a key element of the research and would affect the quality of research project output.
There are various methods of data collection adopted while conducting an educational research project.
However, to him, some ethnic communities/groups still lag behind the others in terms of education level maybe due to the fact that they have little regard of what it can do to them or have never heard its goodness. All in all,
Examples of data mining software are oracle, Microsoft SQL Server 2012 and SAS.
KXEN provide an automated data mining for high productivity model building. It focuses on expanding the use of data mining within analysts, making them more
There are various functions of SPSS statistics software. These include creation of data derived from research tools, categorization of data into different segments etc.
SPSS was produced by SPSS Inc. which was later subjected to IBM