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Change management final assignment - Essay Example

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Change has become imperative to manage the dilapidated financial system. It has become more urgent to necessitate change because of organizational changes happening at the facility. The administration model had changed from direct provider of services to managed care organization (MCO), requiring funding for patients. Under the new model, budget is decided by the state on the strength of patients attended by PBH. Technology can prove instrumental in bringing efficiency, as manually processed transactions are time and resource consuming.
Currently, PBH is being managed on IBM AS/400 server. It lacks integration with the software that is being used. There is nothing like automation. The start up accounting functions need full IT back up. Data synchronization is not possible. All data has to be entered manually on billing and payment, created in the care management software and entered into HTE, the financial managing software on the AS/400 system. It takes a lot of more time of the employees, resulting in productivity loss and recurring chances of feeding wrong data. Accessing information from the HTE system is time-consuming, taking extra time in report generation. Lengthy reports are hard to customize and channelling the right information to the related staff is arduous. It is draining the limited IT resources at the command of PBH. Taking note of the problems being faced at work, the PBH team has finally selected Microsoft® Gold Certified Partner InterDyn – Artis to implement Microsoft Business Solutions–Great Plains® software, which is a part of Microsoft Dynamics™ as its business management solution.
Microsoft Dynamics is a provider of integrated, flexible business management solutions that an organization can rely on to make responsible business decisions with greater surety and guarantee of success. Microsoft Dynamics functions like known and trustworthy Microsoft software like Microsoft Office, which means less need to learn on the ...Show more


Change Management at Piedmont Behavioral Healthcare (PBH), which is a Managed Care Organization, will increase efficiencies to the tune of saving $75,000. PBH is situated in Concord, North Carolina. It provides Medicaid to more than 20,000 patients in a year. As budget…
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