As we know that today’s business world is rapidly changing, it has become extremely important and crucial for any company or business to implement ISO 9000 in the business.
Quality means to provide product satisfaction to the customers. Any organization or a company can satisfy the stakeholders and the customers only if it provides them with quality in the products that they use. Quality is the key to organizational success as it leads the organization towards market domination through delivering quality products and services to the public. Quality also means to seek continuous improvement in the products and services provided by any organization.
It is essential for any organization to implement a well developed quality management system because it not only helps an organization attracting and retaining customers but also helps gain competitive advantage in the market. The two most important tasks of a quality management system include quality control and quality assurance.
If we talk about quality control, we can say that quality control is a process which is employed in order to ensure a required level of excellence, superiority, and quality in a product or service delivered by a company. Quality control is a process within an organization designed to ensure a set level of quality for the products or services offered by a company.
Quality assurance is a process in which products and services provided by a company are checked in order to know whether those products and services meet customers’ expectations or not. All aspects of a product are examined and tested, and if it some part or whole of a product is not found able to meet the quality standards properly; appropriate steps are taken by the quality assurance department to improve the quality of the product.
Quality management system is implemented in a company or an organization in order to ensure the quality of the products and services that it manufactures and delivers