Interpersonal communication is the exchange of ideas, knowledge, information and opinion between two or more individuals, and it is quite an art to do it correctly. An organization has multiple stakeholders at one point in time which it has to cater to. And the manager of such an organization thus has the huge responsibility of communicating with these various stakeholders. From hiring someone to firing someone, from managing a team to arbitrating during a conflict, from being the change agent to giving someone constructive criticism – it all falls in the job of a manager, and it has to be done well if the manager has to experience the right level of self confidence and success for the organization. Therefore, communication is one of the aspects which should really be focused upon in all organizations. (Volkert, 2009) Training exercises and training programs which last for weeks should be built according to the demographics of the employees, and then given to the employees. If the communication of the employee gets improved, it will take the organization a long way.
Role plays, which is the training exercise selected for this report, is one of the most effective methods of showing a person the right way to do something. This is because when a person is asked to do a role play, he can easily assume that he is playing the role of someone else, and that no one can judge him for who he really is. This human psyche helps in getting role plays successful, and in getting across the message. (Windsor, 2006)
The training exercise that will be developed to instill effective interpersonal communication in managers will be that of a role play. Role modeling, as it is also known, is an effective way of showing the situations that occur in daily life. The effectiveness of the role modeling method of training exercise lies in the fact that even though an employee might ...
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