The Kaiser Permanente conflict case has been an benchmark in the field of negotiation and has become one of the best yard stick levels to check for the negotiation techniques. This is one of the only case studies which concentrate on the six important attributes of the diverse…
This paper aims at discussing the take on the organization and a major focus is on the conflict and the interest of the two positions. There is also a major focus on the entering and leaving points of the negotiation and the steps taken by the two parties.
The case of Kaiser Permanente is one which has been based on interest based negotiations and the conflict arose between the organization and the employees. The method of conflict management used by the two parties was based on the interest – based negotiation. The two sides of the conflict, i.e. the organization and the employee union formed the two parties. The main issue here was that the organization aimed at entering into a partnership where the employees would need to be downsized and the number of employees needs to be cut down to enter into the partnership (McKersie, Kochan and Sharpe).
Both the parties had their respective interests and were focused on the creating a stronger position for themselves. The conflict was more interest based and not position based. This was majorly because the focus of each was to ensure their safety and their own levels within the organization. The employees showed a concern due to the impact that the downsizing would have on their income and the organization was concerned about the partnership activities which they wanted to keep away from the collective bargaining of the employees as it would be more difficult if the local union support was brought together with the employees (McCarthy, Mueller and Wrenn). However Kaiser realised that the national collective bargaining agreement based on the internet based bargaining would prove to be more effective and would also help the organisation realise the most from the partnership.
There are a number of possible entry and exit points in the negotiation range and the two parties have a strong position and interest in the conflict. Both parties have provided a solid case and there is clearly a strong position that ...
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