A number of organizations utilize their complaint management system only as to solve the issues related to employee grievance and in turn they attain consumer satisfaction. However they do not make use of the same for enhancing their services or products. While complaint…
Singapore Airlines take both the complaints and the compliments seriously. The Vice President is entrusted with the responsibility to address customer feedbacks. Every article, coming from the passengers, is given due importance and is followed up with proper investigation. The lessons learnt from the complaints are properly executed to remove the loopholes and to enhance the service. The complaint management cell ensures that the problems are properly identified and corrected, and ascertains that such situations are not repeated (Johnston, 2001). Singapore Airlines brings into view the problems and the mistakes so that they are not repeated by the same person, not even by others working within the organisation. This action stems from the realisation that operational process progresses at a faster rate when one learns from others mistakes rather than restricting oneself to his/ her own mistakes. Not only the complaints, but the compliments are also taken seriously. The organisation ensures that the success too is equally shared among the employees. This not only keeps the employees motivated but also helps other people to learn from the successful incidents. These incidents help the organisation to excel in its service. Improving processes, redesigning jobs, improving quality, increasing staff are some of tasks that the management performs to enhance the entire feel of the services offered. However, many organisations are of the opinion that such services result in high cost, on the contrary such processes minimise the total cost thereby enhancing the total revenue. Researches show that good complaint management processes has led to the enhancement of the financial performance (Johnston, 2001).
Another significant effort that requires special mention is its endeavour to offer immediate attention to the arising issues. In Singapore Airlines, if any problem occurs on board, the crew present tries to ...
Cite this document
(“Operation managment exam(singapore airline case study) Essay”, n.d.)
Retrieved from https://studentshare.net/miscellaneous/403605-operation-managment-examsingapore-airline-case-study
(Operation Managment Exam(singapore Airline Case Study) Essay)
“Operation Managment Exam(singapore Airline Case Study) Essay”, n.d. https://studentshare.net/miscellaneous/403605-operation-managment-examsingapore-airline-case-study.
A passenger airline is known as the airlines dedicated to transport of the passengers. These passenger airlines generally operate a passenger aircraft’s fleet. The passenger airline industry has saturated enough due to the presence of several leading airlines.
The raw materials that are used in the stock preparation plant are recycled papers. The papers that are recycled consist of waste papers that are collected from different sources. The waste papers may be collected from the scrap of a paper production company or a paper that is used and thrown by a consumer.
The European market is usually multicultural with airlines from other parts of the world such as Asia and Middle East but the western culture has dominated the European airline industry.
Due to the economic downturn, increased inflation due to high fuel prices, lack of product differentiation, deregulation by the Government and privatization of the industry has experienced a very slow pace of growth.
CV dropped out of garment manufacturing and sold off its interests in knitwear, the retailers lost the CV supply chain and began to deal with other intermediate suppliers and then directly with the offshore suppliers themselves. One of the conditions on which overseas suppliers
To choose the most effective approach, a leader should consider the level of skills and experience of the team members. In this regard, different approaches should be considered when dealing with skilled, semiskilled or unskilled employees. Unskilled and
, Glo-Tech contracted Global events to organize for it conference facilities for its global delegates who were coming for an event hosted by the company in Rome, Italy. The expected number of guests provided by Glo-Tech was 550 delegates, of whom 260 came along with their
8 Pages(2000 words)Essay
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Let us find you another Essay on topic Operation managment exam(singapore airline case study) for FREE!