Another important function of human resource department is to handle the grievances of the employees so that they can feel like they are treasured by the company and become loyal employees.
Marriot International is considered to be one of the leading hotel chains and franchise providers in the world. It has over 3400 lodging properties in 70 countries around the globe. The headquarters of Marriot are at Maryland, USA and had around 137,000 employees under their name by the end of year 2009 (Marriott News Center 2009). It has sustained its position as a quality service provider and this has been possible due to its strong infrastructure. According to Marriott Management Philosophy; a successful business cannot be run if employees do not know how to manage people (Elwell n.d.). Therefore they consider good management and trained personnel to be great assets. They provide a range of services namely; hotels, airline food service, business and events food service etc.
It is vital to devise an efficient HR Strategy so that the company can hire talented professionals, retain them by keeping them satisfied and make arrangements for their training and development. This helps the company to gain profits and competitive advantage in the market. An effective HR strategy is based on the following key points (Clapper 2010);
Companies around the world have realized the need to merge the strategic and human resource planning activities (Ulrich 1992). Marriot believes in the amalgamation of these activities to separate themselves from the rest of the companies in the hotel industry. Such a strategy was visible when Marriot expanded their business to Hong Kong. There were already numerous organizations running successful businesses in the hotel industry therefore they knew that efficient HR strategies would have to be implemented to succeed in that region. Even hiring competent individuals was a task in its own since all of them were already working successfully for