A study by Teresa Lesiuk (2005) positively correlated music with work performance at the workplace. This study was done among computer system developers. However, there are conflicting evidences of whether music helps in all working environments. In an old study among employees in a skateboard factory Newman, Hunt and Rhodes (1966) found that while employees are favorable to music being played, their measured productivity does not improve. There is also evidence in more recent studies that while calming music contributes to productivity, not all types of music may be beneficial.
In the recent times the study of affect in workplaces has received considerable attention (Brief & Weiss, 2002). In has been noted that, in general, music is conducive to enhanced productivity. However, there are evidences that music may not be helpful in all different kinds of jobs. In a very well designed experiment involving 256 employees in a large retail organization, holding 32 different clerical and administrative jobs including data entry, correspondence, and account analysis, it was found that employees in routine jobs can pay more attention to music and can benefit from it. But employees involved in complex jobs do not pay attention to the music being played, and therefore cannot enjoy its beneficial effect, if any (Oldham, Cummings, Mischel, Schmidtke, & Zhou, 1996). Music may actually not be harmful, but under given condition, it is ineffective.
For employees working in a hospital the level of accuracy required is very high. It has been discussed in a review article that nursing and medical accuracies decrease with level of noise increasing (Chaudhury, Mahmood & Valente, 2009). While for the patient access registrants accuracy may not be that critical, hospital management cannot afford a low level of productivity. To determine whether music may enhance