on is relevant in health professional-patient relations, individuals’ search for, exposure to and use of health information, individuals’ adherence to clinical treatments and recommendations, the construction of public health campaigns and messages, risk communication, the education of people about how to gain access to the health care systems and the development of telehealth applications.
Communication between health care professionals and patients is a requirement both for exchange of information and for content accompanying the information such as body language and facial expressions. Health care communication is the exchange or imparting of information between a health care professional and a patient so as to make the receiver understand and provide feedback and eventually act on that information (Ferrell & Coyle, 2006, pp. 542-568).
Health care professionals play an important role in communicating with patients because they are always in close contact. A relationship between the health care professionals and the patient will be improved by communication and developing effective communication skills is an important factor and a priority for every health care professional.
Patients are the main educational concern in basic health care education. However, this education equips health care professionals on how to contribute uniquely to promoting health in the working population. The health care professionals are usually the first point of contact with patients because of the usual direct access. When a health care professional shows that they are approachable and ready to help patients who need advice, the patients consciously make time to talk to the health care professionals. Listening is a vital tool for health care professionals, as they are usually is a common ground between management and staff when discussing the social well-being, health and quality of patients. Health care professionals may be asked questions by patients on topics that go beyond