In addition, experts have indicated that in midst of globalization; organizations are now dealing with people from different cultural and social backgrounds that have resulted in increment in the significance of organizational behavioral study (McShane & Glinow, 2010). Moreover, readings have indicated that there seems an on-going change and transformation in the trends of organizational behavior in the organizations due to a number of factors, such as workforce diversity, internet workplaces, employee relations, etc.
In order to understand the significance of organizational behavior, this paper will focus on the Wal-Mart. In the Wal-Mart, major responsibility of work is on the managers that put efforts to carry out work efficiently. In addition, the company has taken care of employees, as well as the customers by the establishing the MARS model that focuses primarily on four factors of motivation, ability, role perception, and situational factors. In this regard, it is very imperative for every manager in the Wal-Mart to understand the MARS model. For instance, one of the most common factors is motivational factor that managers use at the Wal-Mart to influence their employees.
According to David Bourassa (2010), a number of theories, such as Motivation theory have also indicated the importance of motivation theory in influencing the employees. In addition, Maslow’s hierarchy is another imperative example of the impact of organizational behavior in the different business processes. For instance, Maslow’s levels are as follows:
Experts have discussed that application of abovementioned levels of Maslow can play a vital role in improving the performance of organizations, especially in the customer service department. Besides motivation, ability is another important factor in the MARS model, which indicates the recognition of abilities of every individual by himself in the organization that is very important for