Customer Service and General Management Imperatives - Assignment Example

Louie could make certain changes that would enhance his ability to manage a multicultural environment. Even if his casual personality was unaffected off the job, it might make good business sense to simply change his wording. He could simply practice keeping unnecessary conversation to a minimum and exercise a policy of treating everyone the same as much as possible. Empirical data is enormously helpful in this situation. Having been allowed the insight of customers and employees with respect to perceived insensitivity on Louie’s part, we could simply alert him to what sentiment has arisen and suggested the above course of action as a solution.

Over the course of 2, 4, 6 and 8 weeks, we could have Emma recollect and evaluate questionnaire and interview data to see if changes are in progress.