This paper introduces us to this new technology, gives us an example of a working CUI, informs us about the greater challenges that it currently faces, and discusses why this technology is ripe for the Education and Training sector.
Keywords: Conversational user interfaces, dialogue systems, Human Language Technologies (HLTs), e-learning, Computer Supported Collaborative Learning (CSCL), interactive learning, education and training
Man’s continuous advancement through the years has been characterized by certain major innovations that have led him from the Agrarian Age to the Industrial Age up to the Information Age where we are. The invention of the digital computer is believed to have been the turning point of the 20th century and the facilitator for the move from the Industrial Age to the Information Age. We have been in the Information Age for quite a while and with the rapid technological developments, many scientists are of the opinion that man will soon usher in a new era that  refers to as the Symbiotic Age. In a manner similar to all the other transitions through the Ages, technological innovation shall play a huge role here as well.  and others believe that the emergence of the Conversational User Interface (CUI) on the global web marks the beginning of the coming of a new Age especially when one considers man’s increasing inseparable connection to technological infrastructure.  goes further to state that there is good early evidence as to why CUIs are the revolutionary technology. He says CUIs will help man discover better collective solutions in multiple domains such as globalization, education, governance, environment, and health among others. This will happen because conversational user interfaces will enhance our capacity to extract knowledge from our already large and yet rapidly increasing databases of information .
Self-service systems, online help systems, web services, mobile communication