Greater detail, analysis and sensitivity are prescribed when quality is the key element of project completion. This means processing controls, implementation and constant appraisal of the project phases to keep on track. Implementing total quality begins with an accurate definition of the project and its critical limitations; then it is followed by estimating task durations and resources in a work breakdown structure. Tracking progress, reporting problems and altering the plan of action, requires the application of several project management tools. If it must be noted, persistence and effort is expected in the commitment of TQM. It is thought that ‘when a plan has not been followed, the plan was a waste in the first place’ (Leavitt et al, 1994).
Figure 1 and 2 present the crucial aspects required to achieve quality in project management. The first emphasizes on importance of active participation of different entities or the involvement in acquiring relevant feedback important in improving the project. The second figure shows the role of leadership and organisation culture in the process of change.
Globalisation has caused changes in project structures and authority levels, becoming more equalising but requiring a broadened sectoral participation. Thus efficient project management skills are required. With the urgency to be on time and in budget, coordination is repeatedly used through the application of project management tools. It can be said that modern project management is relatively new, as it has been used widely in most sectors in the recent 1990s (Uluocak, 2009).
This study applies the varying tools in Total Quality in Project Management, specifically in the second part of the vertical phased project of the Bentall Centre 5. To highlight the technical skill, the work breakdown structure and earned value