So I had to discard my initial strategy of being passive and straight away adopt assertive manner to explain my reasons. The most important factor that favoured me was that the interviewer was ready to listen to my reasons with open mind. It was for these reasons that I was able to satisfactorily explain my erratic timekeeping.
The open disposition of the interviewer greatly helped to ease my tension. The manager’s understanding of human behaviour greatly facilitated my strategy to come to the desired outcome. All through the interview, I never felt threatened. But the mild rebuke from the manager about my not being open with him regarding my personal problems and timely communication of the same was justifiable. Though, he was quite sympathetic about my child’s health problem, he informed me gently that he too is a father but at the same time, being a manager, he is also accountable for his workers performance as well as for their welfare. Had I discussed my problems with him, I would have better managed my office and personal life. Indeed, I was let off with warning that any future late hours would be treated as such and no leverage would be given.
The feedback was an important proceeding that comprised of open class discussion of my role play video. The peer observation was the highlight of the interview. I was informed that the first assumption of the manager about my late coming had really taken me by surprise and I had no alternative but to become assertive to maintain my credibility. I had also maintained respect for my manager that had shown through my facial expression and non verbal behaviour. My manager was very open minded and empathetic that had helped me to be frank and discuss my personal problems. The attitude and behaviour of the manager inspired trust which became the major element of facilitating satisfactory outcome of the interview.
The manager’s assertion that effective communication helps to solve problem