“Lapy king”, A ‘Laptop Repair Shop’ a company exclusively specialised in the sale and repair of laptops, is dealing with late delivery of products and services to customers. Although the customer service is friendly and the prices are competitive, the company is the only…
The shop has only one receptionist. Each customer has to stand in the line to get a form. The form to fill is very comprehensive and time consuming. The receptionist won’t handle the next customer’s request until a current customer’s case has been closed (form is filled). The form contains a lot of questions but does not specifically ask the client what the problem is and what the next steps might be.
Lapy King only sells laptop computers and just takes the orders to repair broken laptops from the customers in the city centre. Then they deliver the item to the main repair company which is located in a suburb within a 15 Kilo meters distance.
Once they receive the broken item, they read the form, perform a quick diagnosis and then they usually have to call the client and ask further questions for instance whether the client wants an device being replaced for a quoted price.
If the call is made during working hours, the customer may not answer the call and when the client calls back the company the call has to be forwarded to the repair company and the person responsible to fix the device. All these together delays the delivery of the product/service.
There is no kind of managed communication between customer and repair guys. Receptionist does not have much technical information and answering the calls and making arrangements between the staff and managers, consumes a lot of her time.
The receptionist at lapy king, is responsible of answering the phone calls to the company and directing them to the right person. She is also responsible to take orders from customers with a broken laptop. She provides a form for a client to fill. This includes client’s details, for example name and address, email and phone number, the problem with the laptop and whether they want other services like backup from hard disks.
The receptionist asks the customer for a registration fee. Receives and packs the laptop and issues a ...
Cite this document
(“Strategic Information System mangament Essay Example | Topics and Well Written Essays - 2250 words”, n.d.)
Retrieved from https://studentshare.net/miscellaneous/413148-strategic-information-system-mangament
(Strategic Information System Mangament Essay Example | Topics and Well Written Essays - 2250 Words)
“Strategic Information System Mangament Essay Example | Topics and Well Written Essays - 2250 Words”, n.d. https://studentshare.net/miscellaneous/413148-strategic-information-system-mangament.
Strategic role of information system in contemporary business. Information systems in business- conceptual framework Challenges for using business systems Information system at Microsoft Conclusion References Abstract This paper primarily focuses on information system and its application in business organizations.
An information system within an organization connects all components together while ensuring that there is better operation in competitive business environment. The term information system usually refers to a computer-based system, one that is designed to support the operations, management, and decision functions of an organization.
IT service management or ITSM theory is the framework for managing information technology systems. “IT service management is the implementation and management of quality IT service that meets the needs of the business”. IT service management is a potential approach to link IT services to the organization’s current and future needs.
The following paper compares the two approaches and discusses their relative advantages and disadvantages. Information Systems Introduction: When it comes to developing an information system it is vital that the correct approach is selected after a careful analysis.
The business manufacturing setups are located at other sides of main head office. All business clients has products delivery source form the Ashville based warehouse. The main business of the Fine Food Company operates through
The major problem that arises in creating a software system is the lack of documentation and specification that the software engineers are constantly battling with, because creating a new software system takes large amount of
The conclusion from this study states that ITSM greatly benefits modern business management to meet their increasing need for a new IT approach that enhances customer satisfaction. Various advantages of blended ITSM practices would assist an organization to improve its responsiveness and flexibility.
The BAA opened the Terminal 5 at Heathrow after a long preparation and planning of 6 years with a cost of about £4.3 billion. The project was completed on the estimated time and the planned budget yet the terminal turned
13) and growing access for all including the handicapped individuals (Ellis and Kent, 2011, p. 2). Innovation is normally described as freeing – compensating for social, instructive and physical hindrances to full cooperation in
The information system is composed of computers people that interprets or even process some information. Otherwise, the term is used in defining the software that is used to run computerized database or a computer system (Grant, 2010).
8 Pages(2000 words)Essay
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Let us find you another Essay on topic Strategic Information System mangament for FREE!