Employing such people would provide manifold advantages to the company. Firstly, it would enhance the image of the organization as a sociable organization which also takes care of the society. In addition to this aspect some other benefits of employing aged and disabled individuals would include the following factors, firstly it is generally believed that aged and disabled individuals are generally more loyal towards an organization and do not resort to changing jobs frequently. This assumes considerable advantage for organizations like One Touch Direct which operates in an industry segment which has considerably high attrition rates. Employing disabled and aged individuals would help in taking care of the problems of attrition.
Secondly, employing this section of population would enhance the productivity of the organization. This is because aged and retired people have considerable experience in handling job responsibilities. Moreover it has been observed that due to age and experience these individuals have a better understanding of the business process and can deliver efficient results if they are provided with suitable guidance and training support from the organization.
Thirdly, these individuals have a realistic growth aspirations, this is due to the reason that they have high levels of maturity which has been incorporated in their attitudes due to the years of experience of the retired individuals. Based on their real life experiences disabled and aged individuals have higher ability to manage crisis scenarios as compared to their counterparts and peers who are normal and lower aged.
Fourthly it has been observed that consumers generally handle these kinds of employees with greater affection and respect as compared to the normal employees. This would enhance the customer experience as they would admire One Touch Direct’s strategy of employing such individuals.
Finally legal and legislative advantages could