The layout or web design of any website plays an important role in the success of e-business. Websites should be user-friendly, well designed, attractive, easy to navigate and search-engine friendly. Qatar Airways have considered all these features in their website.
Business to business transactions helps in building new and strong relationships with other companies worldwide. They are reducing the costs and providing best services with the help of their Oracle ERP project and partnership with other airlines, hotels, travel agents and car rental services.
For Qatar Airways ethical issues are very important. It is part of their ethics to take care of confidentiality and security issues of customers and to provide the information that does not hurt the emotions of their global customers.
Qatar Airways, an airline company, was established on November 22, 1993 and it formally started its operations from January 20, 1994. It is one of the most competitive and fastest growing airlines in the world. In the span of thirteen years, QA has achieved tremendous growth by serving 100 destinations worldwide (Middle East Aviation, n.d.).
Due to the advancement in Information and communication technologies, companies are now using latest technologies to remain competitive (Beheshti & Sangari, 2006). Click and mortar model is employed by the Qatar Airways. According to this model company sells through internet as well as through the traditional ways of selling. Qatar airlines have commenced an extensive Oracle ERP system to link or centralize different departments. Although, it is a costly plan but it will help in increasing the efficiency in the long run. Qatar Airways is reducing its expenses by providing many online services. These include Online Booking, Online Time Table, Online Route Map, Flight Status Information, Information via SMS, Online check-in, SMS check-in, Phone check-in,