In recent years, it has become a major concern within workplace, with workers unable to work well within a violent environment and with the quality of their work being compromised. There are about 200 million American workers who are victimized by workplace violence with each year. It can affect most workers; however, some workers seem to be at greater risk for workplace violence. These vulnerable workers may include those who exchange money with the public; those who deliver passengers, goods, or services; those who work alone and in small groups; those who work during late or early hours; or those who work in the community settings or in high crime areas (OSHA, 2002). Health workers, including visiting nurses; social workers, psychiatric evaluators, probation officers, gas and water utility workers, phone and cable installers, letter carriers, and taxi drivers are also at risk for workplace violence (OSHA, 2002). Based on this situation, this paper shall now discuss the different strategies which can be applied in order to prevent workplace violence and to manage the aftermath of workplace violence. This study is being carried out in order to establish a comprehensive and thorough discussion on workplace violence in the hope of understanding its current status and in order to conceptualize possible solutions to this issue.
According to the United States Department of Agriculture, workplace violence is considered as “any act of physical violence, threats of physical violence, harassment, intimidation, or other threatening, disruptive behavior which occurs at the place of work” (ACES, 2002, p. 2). Based on the Workplace Violence Research Institute, it is any act against an employee which leads to a hostile workplace and which negatively impacts on an employee in the physical and the psychological sense. On any day, there are about 16,000 threats seen in the workplace, 700 workers are victims of attack, and 44,000 are