KLM UK Engineering Management Performance - Essay Example

KLM UK Engineering Limited Executive Summary KLM UK Engineering Limited has established a powerful grip in the niche aircraft maintenance technology market, in particular the narrow body as well as regional aircraft maintenance market (KLM UK Engineering Limited 1). The company is a completely owned subsidiary of KLM Royal Dutch Airlines, and it offers mainly the European Aviation Safety Agency Part 145 services (KLM UK Engineering Limited 1). KLM UK Engineering Limited is part of the MRO network which comprises KLM Engineering & Maintenance, Air France Industries together with their subsidiaries. Through its Technical Training College, KLM UK Engineering also offers Aviation Safety Agency Part 147 provisions. The company increasing customer base comprises Europe highly established airline operators plus leasing firms like British Airways and Air France. The main base of the company is Norwich International Airport, and the company has three hangars, around eight bays and a wider on site workshop. Moreover, the company has a line maintenance stations located at Edinburgh airport, Glasgow airport and Norwich airport. Due to the constant changing nature of the air industry, the burden on the company is mainly on its staff training. The challenge of training its technicians to support the maintenance demands of constantly renewed fleet is becoming heavy. This is mainly because modern Aircraft are being added to the growing carrier fleet with more advanced equipments, flight decks, and advanced forms of control structures. In addition to the incorporation numerous structural materials, therefore, the challenge is to get and maintain the right human resources and factors to ensure that its personnel skills keep pace with the constantly changing nature of the industry. The technology is changing at very a rapid pace compared with the speed at which the company personnel are being acquainted with the changing landscape. Cost management is also a major challenge facing KLM UK Engineering due to the increasing industry wide concerns on maintenance efficiency (KLM UK Engineering Limited 5). Mission KLM UK Engineering Limited mission is to offer its clientele with enhanced service solutions leading to safe and dependable aircraft delivered within the client schedule necessities under most favourable cost. KLM UK Engineering invests in talented plus experienced professionals and sustenance systems to enable its customers to attain their operational goals. We offer a competent, rate effective, and specialized aircraft maintenance management, in addition to providing quality services for a safe aircraft. We offer an encouraging atmosphere while focusing on unremitting value, through the creation of propositions for all of our stakeholders. KLM UK Engineering Limited achieves this by maintaining partnerships through its partner organization, like the KLM Engineering and maintenance in Amsterdam (KLM UK Engineering Limited 1). We also practice honest, consistent, and quality working practices, so as to fulfil all of our customers needs by employing highly qualified personnel who appreciate attention to details, and the significance of a satisfied client. The company greatest assets are the employees’ irrespective of their culture and gender that is why we invest frequently in their growth, training, wellbeing and quality of life (KLM UK Engineering Limited 1). Vision KLM UK Engineering Limited seeks to be the most dependable aircraft maintenance company in the industry, especially in the area of narrow body and regional aircraft maintenance (KLM UK Engineering Limited 1). This will be achieved through integrating personalized client service, together with a firm commitment to safety plus quality, as well as the sincerity to be UK and EU aviation maintenance firm of choice for both clients and employees. We intend to perform our maximum, to provide professional services within the uppermost standards safely, in good time and cost effectively (Berkun 83). Company Image and Corporate Culture KLM UK Engineering Limited is a high-performance setting, whereby performance is not just measured simply by what is achieved, but also by emphasizing on how it is attained. KLM UK Engineering is testimony of the immense potential that arises when individuals from dissimilar background effort cooperatively to embark upon and overcome the most taxing obstacles. All KLM UK Engineering employees endeavor to be consistent with “The KLM UK Engineering Way,” which is a collection of guiding principles that build one comprehensive corporate culture where every person shares general values, behaviors and means of working (KLM UK Engineering Limited 2). The core tenets of “The KLM UK Engineering Way,” calls for human resources to: Spawn customer value, Take steps with courage in every state of affairs, Practice joint effort and inclusive integration, Face the truth and take actions with integrity, Impel innovation and deliver consistently, Develop one-self and others. As a responsible corporate citizen as well as industry leader, KLM UK Engineering Limited daily operations are guided by a powerful pledges to integrity, lucidity and professionalism transversely its operations.  Each and every member of staff is committed to protecting elevated ethical standards when it comes to business relations within and outside the company. Its reputation is pedestal on a cohesive corporate culture, and which is considered as the single most valuable assets to the company. The KLM UK Engineering Code outlines the guiding principles for conducting the everyday dealing of the company and for affairs with business partners, shareholders as well as governmental authorities. Moreover, corresponding to this obligation to integrity, the company has stuck steadfastly with United Nations’ Global Compact from 2008 (KLM UK Engineering Limited 3). This initiative is a commitment by businesses to align their operations along with strategies with ten collectively accepted principles within the fields of human rights, employment, environment plus anti-corruption. KLM UK Engineering has built on its multiplicity to develop into a regional leader in this market. The commitment to uppermost ethical standards has continued to compel the company and which is at the exceptionally principal edge of integrity in its business practices (KLM UK Engineering Limited 3). Planning Phase; Setting Objectives KLM UK Engineering will partner with the major aircraft manufactures and components maker, in order to help them operate the training curriculum of their personnel at its technical college. The company will focus on the train-to-proficiency standard providing manufacturers based trainmen to train its employees as well as external customers. The company will partner with licensed institutions which offer courses on Aircraft engineering like the Kingston University. KLM UK Engineering technicians will increasingly have to operate more with computer-based systems, so as to acquire indispensable work instructions plus supporting data. The company will focus on the more demanding aspects of the market, in particular the line maintenance facilities. This will facilitate the creation of an image as that of the finest cutting-edge technology between the numerous aircraft maintenance players (Company Check Ltd 2). KLM UK Engineering pricing strategy will be calculated on the production outlay at above 50% of the sales price, and this will make it in line with the industry COGS (Goodpaster 38).  Hence, such a pricing mechanism will put the company services plus products on the high phase of the industry players, particularly its competitors and maintaining its image as the premium aircraft maintenance firm. Moreover, KLM UK Engineering Limited promotion approach will focus on partnering as the key method in creating awareness about its services.  The advantage of partnering with chief industry players will be to develop software plus hardware for dealing with problems and also to time and money, especially through market Integrators (Berkun 112). KLM UK Engineering limited website requires to be like that of a major corporate. The company will employ the services of web developers professional with an increase in budgetary since websites have become the initial shopping window for potential customers, especially the rising number of foreign clientele. The website requires desired image, and noteworthy adverts. Organizing; Structure & Resources Source: KLM UK Engineering limited KLM UK Engineering limited will increase the number of marketing personnel around ten, so as to cover the whole of Europe. Majority of them will be from the sales department and they will have to report to the designated sales director who then reports to the company managing Director. Furthermore, highly trained technicians will be included to handle the new client’s repairs, in addition to the assessment of returns.  Instead of depending entirely on outside consultants when it comes to software engineering, the company will hire additional engineer. Moreover, there will be an extensive level of interaction the operation director and the sales director than the current situation, and both will have to report directly to the managing director. The sales director will have a team responsible for coordinating activities of issues raised from telephone inquires and website questions, but this will be through direct sales approach and partnering program like value added resellers across Europe (Berkun 65). The company net worth is projected to increase due to growth in service delivery. The company receivables will flatten due to current economic crisis in Europe and will be based mostly from key quality customers, as well as private credit facilities (Company Check Ltd 4). Inventory turn-over are likely to be slower due to the necessity to maintain higher levels or receivables than was essential before the current recession. The risk of not fulfilling customer’s level of service in addition to certain major components will have to be reduced by larger than usual forward line maintenance. Source: KLM UK Engineering Limited Net worth Leadership, Communication & HRM When it comes to leadership, KLM UK Engineering limited has leadership capacity that is proactively involved in handling emerging challenges that will be decisive for both employees and company success. The focus is on enabling strategic planning, situation planning, and figuring processes, especially when it comes to shaping its professionals (KLM UK Engineering Limited 8). Furthermore, the company leadership will seek to develop and implement advanced technologies so as to enhance KLM UK Engineering standards of superiority for surpassing competition. These efforts involve practicing a communication strategy that ensures that every person across the board works in collaboration with one another, and getting rid of duplication of efforts, while respecting the obvious and distinct responsibilities each stakeholder has set out. In order to rise up within the value chain, the engineering leadership will focus on creating a brand culture with defined code of values, discrete training practices as well as a leadership establishment. Given that Information overload has been a major reason of workplace stress plus misplaced productivity, it will be crucial to deal with the causes of employee overload, so as to make sure that significant messages cut-through to them (Adair 41). KLM UK Engineering limited has a great pool of talented and skilled professionals, but the company will continue to build up its management and supervisory talent. This will involve contacting with human resource consulting firms like US2U Consulting, in order to ensure that KLM UK Engineering limited can continue to invest in the development of is personnel. This alliance will not only be part of its human resource strategy, but also facilitate the acquisition of services that would help to improve the company business practice plus management (Cambridge Network Limited para 3). Control; Standards and Monitoring The company quality Assurance Department offers the basis by which its Engineering segment delivers the products plus services. The company continually endeavour to enhance its quality through constant improvement of its programs, and which are guided by know-how and information acquired from its “integrated maintenance error management system” (KLM UK Engineering Limited 3). For that reason, KLM UK Engineering team comprising experienced surveyors offers numerous solutions ranging from basic audit techniques, to engineer licensing plus approvals. The monitoring regulations that are adhered include the EASA Part 145 and 147 approvals, from regulatory authorities like UK Civil Aviation Authority (KLM UK Engineering Limited 4). The provision of material data guarantees its stakeholders transparency on budgetary issues. Works Cited Adair, John. Strategic Leadership: How to Think and Plan Strategically and Provide Direction. Kogan Page Publishers, 2010. Berkun, Scott. Making Things Happen: Mastering Project Management. OReilly Media, Inc, 2008. Cambridge Network Limited. "KLM UK Engineering moves into next phase with US2U Consulting." 1 2012. 16 4 2012 . Company Check Ltd. "KLM UK Engineering Limited." 2011. 16 April 2012 . Goodpaster, Kenneth E. Conscience And Corporate Culture. London: John Wiley & Sons, 2007. KLM UK Engineering Limited. "KLM UK Engineering welcomes you to its website." 2012. 16 April 2012 . Read More